PEOPLE WORKSHOPS

Tailor-made workshops incorporating elements from the following:

CREATING THE BEST WORKPLACE ON EARTH
Staff survey from Harvard Business Review (from Why Should Anyone Work Here?)

CREATING A GREAT COMPANY CULTURE
How to improve your company culture (from Why Should Anyone Work Here?)

CREATING A ‘MAGICAL’ TEAM ENVIRONMENT
How to learn from Disney’s success (from The Magic Kingdom)

MOTIVATING MAVERICKS
How to get the best out of your exceptional bright stars (from Clever)

EXCEPTIONAL CUSTOMER SERVICE
How to deliver exceptional customer service (from Exceptional Service, Exceptional Profit)

SERVICE RECOVERY
How to win customers back after a bad experience (from Exceptional Service, Exceptional Profit)

THE F TRIANGLE
How to deal effectively with customer complaints (or overcome objections to a sale)

PERSONAL MOTIVATION
How to understand your people better (from Drive)

MOTIVATIONAL CLOTHES LINE
How to get more out of training (from The Diagrams Book)

GIVING BETTER FEEDBACK
How to introduce more effective language when giving feedback (from The Feedback Book)